Front Desk Agent
  • Part Time
  • Permanent
  • Whistler
  • Applications have closed.

Website Wyndham Destinations

Job Description

Languages

English

Start

Starts as soon as possible

Put the World on Vacation

At Wyndham Destinations their mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, the team help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., they’re shaping the future of the travel industry.

Summary

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

Essential Job Functions

  • Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift checklist, processing related transactions, etc.
  • Directs owner and guest requests to the correct department. Responds courteously, efficiently and professionally to guest service requests.
  • Performs light administrative duties such as sending and receiving faxes, making copies, sending e-mail
    correspondence
  • Greet, register, establish necessary credit for and issue keys appropriately to guests.
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
  • Answer inquiries pertaining to the resort’s amenities, services, policies, area attractions, dining, and directions.
  • Communicate with other departments as needed via telephone and two-way radio.
  • Completed check-out procedures, computes bills, collects payments and makes changes for guests as required.
  • Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
  • Balance all cash receipts and work performed during the shift and performs a bucket check on shift.
  • Distributes guest and staff mail and messages as necessary.
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how they treat each member of the growing community. There, you’ll find a team that’s inclusive, values diversity, and is built on foundational respect for people from all over the world.