Before applying for a GO International program, you must accept the following program Terms and Conditions, including the cancellation and refund policy. Please read the following very carefully. This is a legally binding agreement. Please select the program you are interested in to view its Terms & Conditions.
Volunteer in Canada – Terms & Conditions
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- I am able to work legally in Canada.
- I understand I am responsible for all travel expenses to get to Canada and for travel within Canada.
- I understand that GO International/Tamwood International College cannot guarantee me a volunteer position that meets my preferences.
- I understand that I am solely responsible for finding and paying for my own accommodation while in Canada unless provided for me by the host organization. All expenses relating housing and daily living including rent, utilities, furnishing, and food are my responsibility.
- I understand that I am expected to respect the property of the host organization and will pay for property damage I cause. Destruction and/or theft of property will be grounds for disciplinary action. I will obey all Canadian federal, provincial and local laws. I agree to comply with my Canadian employer’s rules and policies, including but not limited to such matters as personal grooming and drug testing.
- I will carry out the duties and responsibilities of the position that GO International/Tamwood International College has arranged for me. I acknowledge that GO International/Tamwood International College only facilitates an arrangement between my host employer and me and that any assignment relationship is solely between my host employer and me.
- I confirm that my volunteer work assignment is temporary and runs for the duration specified in my placement details.
- I UNDERSTAND THAT GO INTERNATIONAL/TAMWOOD CANNOT GUARANTEE THE ACTUAL HOURS OF WORK AS REPRESENTED IN THE PROGRAM DESCRIPTION THAT I WILL GET AT MY JOB AS MY HOURS OF WORK MAY BE AFFECTED BY BAD WEATHER, ECONOMIC EVENTS, SEASONAL BUSINESS FLUCTUATIONS AND OTHER FACTORS OUT OF THE CONTROL OF GO INTERNATIONAL/TAMWOOD. I UNDERSTAND I SHOULD BE AWARE THAT SOME JOBS WILL HAVE FLEXIBLE START DATES AND REDUCED HOURS DUE TO WEATHER OR ECONOMIC SITUATIONS.
- I understand that GO International/Tamwood International College will assist me in finding one volunteer work assignment only. GO International/Tamwood International College will not locate secondary employment for me if I quit or get fired. Should either happen I will notify GO International/Tamwood International College in writing of my change of employment status.
- I understand GO International/Tamwood International College will find a volunteer work assignment for me based on a number factors which may include the volunteer market at the time, my English skills, time of year, length of stay, previous work experience and education.
- I understand I must accept the first volunteer work assignment that is offered to me.
- I agree that I will perform my duties to the best of my ability and indemnify without limitation, GO International, its directors, its employees, agents and organizations affiliated with it, against any loss or damage suffered by any of them, or any claims made against any of them, as a result of any breach or negligence by me during my participation in the program.
- I understand that any cancellation is subject to GO International/Tamwood International College’s Cancellation Policy.
- I confirm that all information stated in my application, my curriculum vitae (CV) and other submitted documentation is correct and I understand that any information proven to be false may result in the cancellation of my program with no refund.
Please note that GO International/Tamwood International College does not “guarantee” any volunteer position or the amount of hours to be provided. GO International/Tamwood International College is a conduit between the host organization and the volunteer. Volunteer conditions can change before or after arrival.
Cancellation, Refund and Program Change Policy
| If cancellation made more than 30 days prior to arrival date: | Less than 30 days prior to arrival date: | Refund after arrival in Canada: | |
|---|---|---|---|
| If Visa is refused: All fees refunded. Proof required. | |||
| If project placement has not been confirmed to participant: | Full Refund less C$200 cancellation fee. | Full Refund less C$200 cancellation fee | Full Refund less C$300 cancellation fee |
| If placement has been confirmed but not taken: | Full refund less C$300 deposit. | Full refund less C$300 deposit. | Full refund less C$300 deposit. |
| If after two interviews Participant does not receive a placement offer and participant cancels: | Full refund less C$200 cancellation fee. | Full refund less C$200 cancellation fee. | Full Refund less C$200 cancellation fee. |
| If Participant has accepted project placement and would like to cancel: | Full refund less C$200 cancellation fee | Full refund less C$300 cancellation fee | If Participant cancels participation/withdraws from program any time on or after project start date: GO International retains the program fee in full and Participant is not entitled to any refund of fees. |
| Fees for Other Services | |||
| Application Fee for English Classes: | Non-refundable | Non-refundable | Non-refundable |
| Homestay Placement Fee: | Full Refund | Non-refundable | Non-refundable |
| Homestay fees: | Full Refund | No refund of fees for first 4 weeks | No refund for next 4 weeks of homestay |
| Airport Transfer: | Full Refund | Full Refund | Non-refundable |
| Tuition fees for English classes: | Full Refund | Full refund less $200 cancellation fee | Non-refundable |
| Text Book Fee: | Full Refund | Full Refund | Non-refundable |
| Medical Insurance: | Full Refund | Full Refund | Non-refundable |
Canadian Working Holiday – Terms & Conditions
- I am able to work legally in Canada.
- I understand I am responsible for all travel expenses to get to Canada and for travel within Canada.
- I understand that GO International/Tamwood International College cannot guarantee me a job offer, and that a position I may secure through services provided by GO International may not meet my preferences.
- I understand that I am solely responsible for finding and paying for my own accommodation while in Canada. All expenses relating housing and daily living including rent, utilities, furnishing, and food are my responsibility.
- I understand that I am expected to respect the property of GO INTERNATIONAL/TAMWOOD and will pay for property damage I cause. Destruction and/or theft of property will be grounds for disciplinary action. I will obey all Canadian federal, provincial and local laws. I agree to comply with my Canadian employer’s rules and policies, including but not limited to such matters as personal grooming and drug testing.
- I understand that GO INTERNATIONAL/TAMWOOD cannot guarantee that I will find work in Canada and the actual hours of work as presented in the program description that I will get at my jobs as my hours of work may be affected by bad weather, economic events, seasonal business fluctuations and other factors out of the control of GO INTERNATIONAL/ TAMWOOD. I understand I should be aware that some jobs will have flexible start dates and reduced hours due to weather or economic situations. I understand I will come prepared with sufficient funds to cover my expenses should I not be successful in securing employment.
- I agree that I will perform my duties to the best of my ability and indemnify without limitation, GO International, its directors, its employees, agents and organizations affiliated with it, against any loss or damage suffered by any of them, or any claims made against any of them, as a result of any breach or negligence by me during my participation in the program.
- I understand that any cancellation is subject to GO International/Tamwood International College’s Cancellation Policy.
- I confirm that all information stated in my application, and other submitted documentation is correct and I understand that any information proven to be false may result in the cancellation of my program with no refund.Please note that GO International/Tamwood International College does not “guarantee” any employment position or the amount of hours to be provided.
Cancellation, Refund and Program Change Policy
- Program Changes: Once GI has accepted an application, any changes requested by the participant to the start date, end date, program type or accommodation options will be made only if the change is requested before Participant’s arrival in Canada and before GI has rendered any services to the Participant. Changes will be made only if space is available and will be subject to a Program Change fee ($200).
- To be considered for a refund after cancellation, a participant must submit a written and signed notice to GO International (“GI”) /Tamwood International College of cancellation of the program. Cancellation is deemed to have been made on the date GI received the written and signed notice of cancellation and not on the day it is sent. Refunds, if any, will be paid according to the GI Refund Policy set out as Schedule D to this.
- Refunds owing to an applicant/participant eligible for a refund shall be paid to the Agent, within thirty (30) days of GO International receiving written notification of withdrawal, or within thirty (30) days of written notice of dismissal. All bank fees associated with payment of a refund are the responsibility of the Agent.
- In the case of an event beyond the control of the participant (i.e. accident, death in the family, impossibility to travel for medical conditions not known at the time of the enrollment), GO INTERNATIONAL will consider the possibility of a full or partial refund of the program fee. The decision shall be irrevocable and taken on individual basis, after having received valid proof of valid reason for cancellation. A written cancellation notification must be provided prior to the departure date and valid proof must be received within 10 days of cancelling. No refunds will be made for pre-existing medical conditions.
- GO INTERNATIONAL and its affiliates reserve the right to deny participation in any GO INTERNATIONAL program to any participant at GO INTERNATIONAL’s discretion.
- GO INTERNATIONAL and its affiliates reserve the right to alter or terminate the program at any time. If affected, the participant is entitled to a refund of any or all monies paid for services not rendered.
- GI makes no representation or warranty of any kind, expressed or implied, as to the suitability of the program for me, and GI disclaims all such warranties to the full extent of the law.
- GI reserves the right to dismiss a participant from a GI program if, in its best judgement, he/she is deemed to be a danger to themselves or to others, or if his/her conduct is deemed to be detrimental to the program in any way. In the event of such a dismissal, GI shall not be held responsible for any resulting expenses the participant may incur, and no refunds will be given.
Refund of Program Fees
| Cancellation Date | Refund |
|---|---|
| Within 24 hours of receipt of payment, but before pre-arrival services have been provided: | APPLICATION FEE: NO REFUND |
| PROGRAM FEE: FULL REFUND | |
| STAGE 1: After 24 hours of receipt of payment: | |
| If client | |
| a) has an existing job offer and pre-arrival job services were not provided: | a) APPLICATION FEE: NO REFUND |
| PROGRAM FULL: FULL REFUND | |
| b) has failed to provide an eligible and current job offer within 8 weeks of booking and pre-arrival job services were provided | b) APPLICATION FEE: NO REFUND |
| PROGRAM FEE: FULL REFUND MINUS $500 for pre-arrival job services* | |
| STAGE 2: After nomination to the IRCC, | |
| a) cancellation due to: | |
| · Personal reasons | a) APPLICATION FEE: NO REFUND |
| · Invitation to apply expired due to participant’s negligence | PROGRAM FEE: NO REFUND |
| · Visa application refused due to incomplete or incorrect submission by participant | |
| · Visa application refused due to fraudulent submission by participant | |
| · Port of Entry / Letter of Introduction expired without activating work permit | |
| b) cancellation due to: | |
| IEC closes the program due to pandemic or other natural disaster | b) APPLICATION FEE: NO REFUND |
| PROGRAM FEE: FULL REFUND MINUS $500 for pre-arrival job services* | |
| STAGE 3: After arrival to Canada/Activating your Work Permit: | |
| APPLICATION FEE: NO REFUND | |
| PROGRAM FEE: NO REFUND |
Refund of Fees for Optional Services
| Service | Refund |
|---|---|
| Homestay Placement Fee: | A full refund of the Homestay Placement Fee will be given when notice of cancellation is received more than four (4) weeks before the check in date. |
| The Homestay Placement Fee is non-refundable when the notice of cancellation of accommodation less than four (4) weeks before check-in date. | |
| Homestay Fees: | When the student cancels his/her accommodation: |
| a) More than two (2) weeks before check-in – Tamwood will refund the full balance of the Accommodation Fees paid. | |
| b) Less than two (2) weeks before the check-in date – Tamwood will retain 10 % of the Accommodation Fee and refund the balance of the Accommodation Fees paid. | |
| c) After check-in date, (i) if a cancelation notice was received at Tamwood four (4) or more weeks before the requested check-out date, Tamwood will issue full refund for the cancelled portion of accommodation. | |
| (ii) If a shorter notice is provided, Tamwood will retain four (4) weeks of Accommodation Fees starting from the date when the cancelation notice was received at Tamwood and will refund the rest of the Accommodation Fee. | |
| Airport Transfer: | A refund of the Airport Transfer Fee will be made only if the participant provides written notice of cancellation of their booked transfer to GO International during the hours 8:30 a.m. to 4:30 p.m. PST, Monday to Tuesday, and at least 24 hours before scheduled arrival/departure time. |
| In case of late notice, the Airport Transfer Fees will not be refunded. | |
| Tuition Fees for English Classes/Career Programs: | Refer to Student Refund Policies of Tamwood College. |
| Text Book Fee: | Tamwood will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal or refusal of study permit to Tamwood or Tamwood provides a notice of dismissal to the student. |
| Medical Insurance: | Full Refund if cancellation notice received before program start date. |
| No Refund if cancellation made after program start date. |