Guest Service Agent

They are looking for a Guest Service Agent who thrives on working in a positive, friendly and team-oriented environment. As the first point of contact with guests, you should have a genuine interest in customer service, a passion for Whistler, and a professional, outgoing personality.

They make it a priority to ensure that all team members have a work-life balance that works for them, allowing everyone to enjoy all the outdoor experiences Whistler has to offer, while also getting to work with a professional and friendly team in a career they love.

This position requires weekend work and can offer a flexible, 3 or 4-day work week with longer shifts so that you can enjoy 3 or 4 days off a week.

Languages

English

Experience

Customer service: 1 year (required)

Salary $

As soon as possible

Responsibilities

• Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
• Opening and/or closing the Spa
• Coordinating with Hotel staff and management on a daily basis
• Conclude and maintain inventory
• Maintain a clean, safe, fully stocked and well-organized work area.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Support management team in projects

Skills

• Very detail-oriented and organized
• Ability to multitask and operate efficiently
• Outgoing, friendly and genuine disposition
• Professional and educated with oral and written communication
• Administrative and computer skills are an asset (knowledge of google drive, Microsoft, and POS systems in general)

Experience Required

• Previous experience working in customer service
• Experience in either hotel, spa, restaurant or a customer service-based business

Position Requirements

• Part-Time or Full Time (mix of AM & PM shifts) – Option to work longer shifts to enjoy a 3 or 4-day weekend.
• Requires weekend work
• Contract term: Until Oct 1 Minimum

This person will thrive in the business if

• They are friendly, positive and outgoing: Love to be part of a small team and care about their well-being, by creating deep connections with them and showing their best self at work.

• Passionate about customer service and wellness: Truly cares about people having a beautiful experience, involved with the mission of our spa.

• Flexible and adapts easily to different situations: Always open to welcoming new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs.

• Likes to be busy, work independently, multitask and is organized: Needs little supervision and keeps busy even in slower times. Reliable and punctual.

• Truly cares about the success of the business and team.

Compensation Plus

• Additional cash bonuses for contract completion
• Additional cash incentives for meeting performance goals
• Retail commission
• Extended Health / Dental Benefits options

Benefits

• Company events
• Extended health care
• Flexible schedule
• Store discount

Schedule

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate

• Whistler, BC: Reliably commute or plan to relocate before starting work (required)