Front Desk

Position Summary

Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservation calls.

Languages

English

Experience

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Salary $

As soon as possible

Key Responsibilities

• Provide pre-arrival services including communications, reservations and Guest Service bookings and Information.
• Provide arrival experience services, including greeting, luggage and ski storage, check-in, portering, shuttle service, car valet and concierge duties.
• Provide in-house services, including cashiering and foreign exchange, bell and concierge services.
• Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
• Provide accurate and timely information about events and services available to guests.
• Promote food and beverage and retail partners.
• Provide directions to locations within and outside of the hotel.
• Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers.
• Performing other duties as assigned by the Front Office Manager or Duty Managers.

Qualifications

•  A minimum of 2 years of experience in the hospitality/ customer service industry
• Previous hotel front desk, administrative or reception experience is preferred
• Organized, detail orientated and able to multi-task
• Impeccable grooming standards
• Quick to smile and engage in conversation
• Excellent command of English, a second language is an asset
• Knowledge of Whistler, the surrounding areas and of local tourist products
• Good knowledge of computers and previous Property Management System experience an asset
• Valid BC Driver’s License an asset
• Experience with general office equipment
• Experience managing a cash float, credit cards and a variety of currencies.
• Excellent problem-solving skills.