Front Desk
  • Full Time
  • Part Time
  • Permanent
  • Whistler

Website Pan Pacific Whistler

Job Requirements

Position Summary

Reporting to the Front Office Manager, the Guest Services Agent acts as the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservation calls.




  • Hotel & Accommodations Guest Services Staff: 1 year (preferred)
  • Customer service: 1 year (preferred)

Salary $

$20.31 per hour for up to 40 hours per week


As soon as possible

Key Responsibilities

  • Provide pre-arrival services including communications, reservations and Guest Service bookings and Information.
  • Provide arrival experience services, including greeting, luggage and ski storage, check-in, portering, shuttle service, car valet and concierge duties.
  • Provide in-house services, including cashiering and foreign exchange, bell and concierge services.
  • Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
  • Provide accurate and timely information about events and services available to guests.
  • Promote food and beverage and retail partners.
  • Provide directions to locations within and outside of the hotel.
  • Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers.
  • Performing other duties as assigned by the Front Office Manager or Duty Managers.


  •  A minimum of 2 years of experience in the hospitality/ customer service industry
  • Previous hotel front desk, administrative or reception experience is preferred
  • Organized, detail orientated and able to multi-task
  • Impeccable grooming standards
  • Quick to smile and engage in conversation
  • Excellent command of English, a second language is an asset
  • Knowledge of Whistler, the surrounding areas and of local tourist products
  • Good knowledge of computers and previous Property Management System experience an asset
  • Valid BC Driver’s License an asset
  • Experience with general office equipment
  • Experience managing a cash float, credit cards and a variety of currencies.
  • Excellent problem-solving skills.


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